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The old way

Getting stuck shouldn't stop your momentum.

When you have a question, you want a clear answer now, not a maze of jargon or a ticket that disappears.

Hard-to-find answers

Scattered docs make simple questions feel complicated.

Jargon everywhere

Technical language leaves non-technical owners confused.

Slow tickets

Waiting days for help kills momentum.

The new way

Help, designed around you

Clear, fast, and written in plain English.

Instant search

Type your question and find the right guide immediately.

Step-by-step guides

Screenshots and short videos for every task.

Live chat

Owners can reach a real person right from the dashboard.

Billing answers

Understand invoices, cycles, and account status at a glance.

Video tutorials

Quick visual walkthroughs for visual learners.

Multilingual

Popular guides available in several languages.

How it works

Getting help is simple

  1. 1

    Search

    Start with a quick search; most answers appear instantly.

  2. 2

    Follow the guide

    Clear steps walk you through the fix.

  3. 3

    Still stuck? Chat

    Open live chat from your dashboard for personal help.

  4. 4

    Resolved

    We follow up to make sure everything's working perfectly.

Built for you

Popular topics

Where owners find answers most often.

Getting started

Choosing a niche, branding, and launching your franchise.

Managing your workforce

Approvals, brand voice, and escalation settings.

Payments and checkout

Setting up checkout and understanding customer payments.

Billing and invoices

Five-day cycles, payment methods, and account access.

Dashboard and reports

Reading metrics and exporting data.

Account and security

Passwords, two-factor authentication, and team access.

Outcomes

Support that keeps you moving

Response times are typical targets and may vary during peak periods.

24/7
Help Center availability
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Chat in your dashboard
Plain
English, zero jargon
“Every time I've had a question, there's been a short guide with exactly the answer. It feels like the product was built by people who get it.”
Leo D. · Owner, landscaping franchise
Questions

Everything you want to know

How do I contact support?

Owners can open live chat from the dashboard or email help@aifranchises.ai.

Why is my franchise access restricted?

Access is restricted while an invoice is past due. It's restored as soon as the invoice is paid in full.

How do I change my brand voice?

Open your brand studio in the dashboard and update tone, style, and examples anytime.

Can I pause my franchise?

Yes. Use the pause control in your dashboard to stop activity whenever you need.

How do I close my account?

Go to account settings, or contact support and we'll guide you through it.

Still have questions?

Our support team is one message away, and always happy to help.

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