Billing & Refund Policy

1. 1. How We Charge

AI Franchises has no upfront franchise fees. The Service is billed on a revenue-share basis, a usage basis, or a combination of both, depending on your franchise and plan. The specific terms that apply to your account are always displayed in your dashboard before any charges are incurred.

2. 2. Free Tier

We offer a free tier that allows you to launch and operate a franchise within published limits. Activity beyond those limits, or features outside the free tier, will be billed as shown in your dashboard. We will notify you before your account moves beyond the free tier.

3. 3. Five-Day Billing Cycle

Charges accrue continuously and are invoiced every five days. Each invoice itemizes the revenue-share and usage amounts for that cycle and is available in your dashboard. Invoices are due upon issuance and are charged to your payment method on file unless otherwise agreed in writing.

4. 4. Past-Due Invoices and Access

If a payment fails or an invoice is not paid when due, the invoice becomes past due. While any invoice is past due, access to your franchise and the Service will be restricted, which may include pausing your AI workforce, checkout, and dashboard functionality.

Access is restored promptly once all past-due invoices are paid in full. We will notify you by email and in your dashboard before and when access is restricted, and we encourage you to keep a valid payment method on file to avoid interruption.

5. 5. Payment Methods and Taxes

You authorize us to charge your selected payment method for all amounts due. Amounts are stated exclusive of applicable taxes, which will be added to your invoice where required by law. You are responsible for any taxes associated with your use of the Service, other than taxes on our income.

6. 6. Refunds

Because charges are based on revenue already earned and usage already consumed, invoiced amounts are generally non-refundable. However, if you believe you were charged in error, such as a duplicate charge or a billing calculation mistake, contact us within 30 days of the invoice date and we will review it promptly. Verified errors will be credited or refunded to your original payment method.

Refunds that customers of your franchise request from you are governed by your own franchise's refund policy, which you are responsible for setting and honoring.

7. 7. Disputes and Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue quickly. Initiating a chargeback for valid charges may result in access restrictions until the matter is resolved.

8. 8. Cancellation and Changes

You may pause or close your franchise at any time from your dashboard. Charges accrued through the date of closure will appear on a final invoice. We may change pricing with at least 30 days' notice; changes will not apply retroactively. Billing questions may be sent to billing@aifranchises.ai, and legal questions to legal@aifranchises.ai.