Privacy Policy

1. 1. Information We Collect

Information you provide: When you create an account, launch a franchise, or contact us, we collect information such as your name, email address, phone number, business name, billing details, brand preferences, and any content you submit through the Service.

Information collected automatically: When you use the Service, we automatically collect device and usage information, including IP address, browser type, operating system, pages viewed, referring URLs, and interactions with features. We collect some of this information using cookies and similar technologies, as described in our Cookie Policy.

Customer information: When your franchise interacts with your own customers, the Service processes information about those customers, such as contact details, messages, orders, and payment status, on your behalf. For that information, you are the controller and we act as your processor, as described in our Data Processing Addendum.

2. 2. How We Use Information

We use personal information to provide, operate, and improve the Service; to create and manage your account; to launch and run your franchise as you direct; to process billing and issue invoices; to communicate with you about your account, updates, and offers; to provide support; to personalize your experience; and to protect the safety, security, and integrity of the Service.

We also use information to comply with legal obligations, enforce our Terms of Service, prevent fraud and abuse, and analyze trends in aggregated or de-identified form.

3. 3. Legal Bases for Processing

Where required by applicable law, we rely on the following legal bases: performance of a contract with you; our legitimate interests in operating, securing, and improving the Service; compliance with legal obligations; and your consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

4. 4. How We Share Information

We do not sell personal information. We share information only as described in this policy, including with service providers who help us operate the Service under contractual obligations of confidentiality and data protection; with professional advisors; in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections; and when required by law or to protect the rights, property, or safety of AI Franchises, our users, or others.

We may also share information with your consent or at your direction, for example when you connect an integration or authorize a partner to access your franchise.

5. 5. Data Retention

We retain personal information for as long as your account is active and as needed to provide the Service. After account closure, we retain information only as long as necessary to comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements, after which it is deleted or de-identified.

6. 6. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest, access controls, and continuous monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting your personal information, we will notify you as required by law.

7. 7. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or port your personal information; to object to or restrict certain processing; and to withdraw consent. You may also opt out of marketing emails at any time using the unsubscribe link in each message.

To exercise your rights, use the privacy controls in your account settings or email legal@aifranchises.ai. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your rights.

8. 8. International Transfers

We may process personal information in countries other than the one in which you reside. When we transfer personal information internationally, we use appropriate safeguards, such as standard contractual clauses, to protect it in accordance with applicable law.

9. 9. Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. 10. Changes and Contact

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. The "Last updated" date above reflects the most recent revision.

Questions or requests regarding this policy may be sent to legal@aifranchises.ai.